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Hospice · CMS Certification 111527

PHOEBE HOSPICE

320 FOUNDATION LANE, ALBANY, GA 31707

(229) 312-7050

Family Caregiver Survey Rating
4of 5 stars

Quality & Operations

CMS-reported survey ratings and certification data

Family caregiver survey rating
4 of 5 stars
Care-team communication rating
87 of 5 stars
Ownership type
For-Profit
Certification date
1991-05-02

What CMS measures show

Reported by CMS for this provider — compare against others nearby before deciding

Comfort and symptom care

How consistently the hospice followed recommended care steps

Followed all recommended care stepsA combined measure of the seven checks below.
84.5%
Screened for pain
88.3%
Assessed pain in detail
98.3%
Screened for shortness of breath
100%
Treated shortness of breath
99.2%
Managed constipation for patients on opioids
100%
Discussed treatment preferences
99.3%
Addressed beliefs and values, when wanted
96.8%

Presence near the end of life

Staff visits in a patient's final days — often what families remember most

Visits in the last days of life
42.3%
Visits near death
90.1%
Gaps in nursing visitsLower is better.
71%
Skilled nursing minutes on weekends
8.9%
Nurse minutes per routine home care day
10.1
Hospice Care Index overall score
10

Where care is provided

Share of care days delivered in each setting

In the patient's home
86%
In assisted living
9%
In a nursing facility
0%
In an inpatient hospice facility
4%
In a hospital
0%
Average patients served per day
86

Who this hospice serves

Most common primary conditions among patients

Cancer
34%
Dementia
23%
Circulatory or heart disease
8%
Respiratory disease
16%
Stroke
9%

Talk to someone about hospice care

If you'd like to understand your options, someone can call to answer questions at your own pace. There's no cost, and no pressure to decide anything.

Prefer to talk? Call (602) 688-2064

What to look for

Which numbers matter most when choosing — in plain language

  • The family-caregiver survey rating reflects how well the hospice supported families — a core part of hospice quality.
  • Care-team communication ratings show how clearly the team kept families informed.
  • Ask about availability: good hospices provide responsive support around the clock, not just scheduled visits.

Questions to ask

Bring these to a tour, call, or appointment

Questions to ask — PHOEBE HOSPICE

Hospice · checklist from CareLens (CMS Care Compare data)

  • How quickly can someone come if we have an urgent need at night or on weekends?
  • Who is on the care team, and how often will each visit?
  • How do you manage pain and symptoms, and how are families kept informed?
  • What support do you offer family caregivers, including grief support?
  • What levels of care do you provide (in-home, inpatient, respite)?

Source: CMS Care Compare · data current as of June 2025.