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Home health agency · CMS Certification 687152

CONCIERGE HOME CARE

2815 SE 17TH ST STE 101, OCALA, FL 34471

(352) 435-0101

Value63/ 100

4★ care at average cost — good value

Score = 60% quality + 40% relative cost within category

CMS Quality of Patient Care Rating
4of 5 stars

Quality & Operations

CMS-reported ratings and certification data

Quality of patient care rating
4 of 5 stars
Patient survey rating
4 of 5 stars
Date certified
2022-01-13

Agency details

Ownership
-

What CMS measures show

Reported by CMS for this provider — compare against others nearby before deciding

How patients improved

Share of patients who got better at everyday activities during their care

Got better at walking or moving around(1,471 patients)
88.65%
Got better at getting in and out of bed(1,487 patients)
93.28%
Got better at bathing(1,493 patients)
91.85%
Breathing improved(1,417 patients)
89.48%
Got better at taking medications correctly(1,474 patients)
87.18%
Discharge function score(1,493 patients)
76.76%

Timeliness and safety

Began care in a timely manner(2,005 patients)
99.7%
Acted on medication issues promptly(2,008 patients)
99.85%
Patients with a fall causing major injuryLower is better.(2,008 patients)
0.9%
New or worsened pressure soresLower is better.(1,531 patients)
0%
Checked whether patients received a flu shot(1,180 patients)
72.8%

Hospital use and care transitions

What happened after home health care began

Returned to the community after care(1,443 patients)
87.76%
Readmitted to a hospital when it may have been preventableLower is better.(483 patients)
4.11%
Hospitalized when it may have been preventableLower is better.(818 patients)
10.51%
Sent health information to the next provider(506 patients)
87.35%
Gave health information to the patient(1,493 patients)
99.87%

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What to look for

Which numbers matter most when choosing — in plain language

  • The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
  • Patient-survey ratings reflect real experiences with communication and reliability.
  • Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.

Questions to ask

Bring these to a tour, call, or appointment

Questions to ask — CONCIERGE HOME CARE

Home health agency · checklist from CareLens (CMS Care Compare data)

  • Which exact services will you provide, and how often will someone visit?
  • Who is my main point of contact, and how do I reach someone after hours?
  • How do you coordinate with my doctor and report changes in my condition?
  • What is your experience with my specific condition or recovery needs?
  • Are your visits covered by my insurance, and what would I pay out of pocket?

Source: CMS Care Compare · data current as of June 2025.