CARILION HOME CARE SERVICES - ROANOKE
1615 FRANKLIN ROAD, ROANOKE, VA 24016
Quality & Operations
CMS-reported ratings and certification data
- Quality of patient care rating
- 3 of 5 stars
- Patient survey rating
- 4 of 5 stars
- Date certified
- 1981-10-23
Services offered
Agency details
- Ownership
- NON-PROFIT
What CMS measures show
Reported by CMS for this provider — compare against others nearby before deciding
How patients improved
Share of patients who got better at everyday activities during their care
- Got better at walking or moving around(3,230 patients)
- 83.74%
- Got better at getting in and out of bed(3,199 patients)
- 87.73%
- Got better at bathing(3,236 patients)
- 87.98%
- Breathing improved(2,922 patients)
- 91.93%
- Got better at taking medications correctly(3,176 patients)
- 80.87%
- Discharge function score(3,259 patients)
- 81.34%
Timeliness and safety
- Began care in a timely manner(4,418 patients)
- 98.08%
- Acted on medication issues promptly(4,418 patients)
- 98.91%
- Patients with a fall causing major injuryLower is better.(4,418 patients)
- 1.06%
- New or worsened pressure soresLower is better.(3,320 patients)
- 0.42%
- Checked whether patients received a flu shot(2,453 patients)
- 71.14%
Hospital use and care transitions
What happened after home health care began
- Returned to the community after care(2,331 patients)
- 92.15%
- Readmitted to a hospital when it may have been preventableLower is better.(1,018 patients)
- 4.37%
- Hospitalized when it may have been preventableLower is better.(1,031 patients)
- 7.73%
- Sent health information to the next provider(1,147 patients)
- 99.13%
- Gave health information to the patient(3,246 patients)
- 99.48%
Get free help arranging home health care
Tell us what you need and a home health provider can call you to walk through what's available in your area. There's no cost and no obligation.
Prefer to talk? Call (602) 688-2064
What to look for
Which numbers matter most when choosing — in plain language
- The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
- Patient-survey ratings reflect real experiences with communication and reliability.
- Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.
Questions to ask
Bring these to a tour, call, or appointment
Questions to ask — CARILION HOME CARE SERVICES - ROANOKE
Home health agency · checklist from CareLens (CMS Care Compare data)
- Which exact services will you provide, and how often will someone visit?
- Who is my main point of contact, and how do I reach someone after hours?
- How do you coordinate with my doctor and report changes in my condition?
- What is your experience with my specific condition or recovery needs?
- Are your visits covered by my insurance, and what would I pay out of pocket?
Related data
Explore this facility across other Healthparse brands
Source: CMS Care Compare · data current as of June 2025.