CARILION HOME CARE FRANKLIN
390 SOUTH MAIN ST SUITE 105, ROCKY MOUNT, VA 24151
Quality & Operations
CMS-reported ratings and certification data
- Quality of patient care rating
- 3 of 5 stars
- Patient survey rating
- 4 of 5 stars
- Date certified
- 1984-11-21
Services offered
Agency details
- Ownership
- NON-PROFIT
What CMS measures show
Reported by CMS for this provider — compare against others nearby before deciding
How patients improved
Share of patients who got better at everyday activities during their care
- Got better at walking or moving around(1,759 patients)
- 85.83%
- Got better at getting in and out of bed(1,749 patients)
- 88.94%
- Got better at bathing(1,763 patients)
- 87.09%
- Breathing improved(1,649 patients)
- 90.74%
- Got better at taking medications correctly(1,751 patients)
- 80.89%
- Discharge function score(1,763 patients)
- 79.92%
Timeliness and safety
- Began care in a timely manner(2,578 patients)
- 99.57%
- Acted on medication issues promptly(2,578 patients)
- 99.61%
- Patients with a fall causing major injuryLower is better.(2,578 patients)
- 0.89%
- New or worsened pressure soresLower is better.(1,830 patients)
- 0.57%
- Checked whether patients received a flu shot(1,507 patients)
- 65.76%
Hospital use and care transitions
What happened after home health care began
- Returned to the community after care(1,070 patients)
- 91.44%
- Readmitted to a hospital when it may have been preventableLower is better.(584 patients)
- 4.22%
- Hospitalized when it may have been preventableLower is better.(549 patients)
- 11.15%
- Sent health information to the next provider(816 patients)
- 98.28%
- Gave health information to the patient(1,736 patients)
- 99.6%
Get free help arranging home health care
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What to look for
Which numbers matter most when choosing — in plain language
- The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
- Patient-survey ratings reflect real experiences with communication and reliability.
- Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.
Questions to ask
Bring these to a tour, call, or appointment
Questions to ask — CARILION HOME CARE FRANKLIN
Home health agency · checklist from CareLens (CMS Care Compare data)
- Which exact services will you provide, and how often will someone visit?
- Who is my main point of contact, and how do I reach someone after hours?
- How do you coordinate with my doctor and report changes in my condition?
- What is your experience with my specific condition or recovery needs?
- Are your visits covered by my insurance, and what would I pay out of pocket?
Related data
Explore this facility across other Healthparse brands
Source: CMS Care Compare · data current as of June 2025.