WHERE THE HEART IS INC
760 GREAT OAKS ROAD, EADS, TN 38028
Worth a closer look before you decide
These figures come straight from CMS. They are flags to ask about, not a verdict — read the full detail below.
2★ care at below-average cost — needs review
Score = 60% quality + 40% relative cost within category
Quality & Operations
CMS-reported ratings and certification data
- Quality of patient care rating
- 2 of 5 stars
- Patient survey rating
- 3 of 5 stars
- Date certified
- 2010-04-28
Services offered
Agency details
- Ownership
- PROPRIETARY
What CMS measures show
Reported by CMS for this provider — compare against others nearby before deciding
How patients improved
Share of patients who got better at everyday activities during their care
- Got better at walking or moving around(421 patients)
- 74.05%
- Got better at getting in and out of bed(380 patients)
- 70.57%
- Got better at bathing(414 patients)
- 64.37%
- Breathing improved(296 patients)
- 61.99%
- Got better at taking medications correctly(266 patients)
- 71.47%
- Discharge function score(452 patients)
- 61.73%
Timeliness and safety
- Began care in a timely manner(724 patients)
- 84.94%
- Acted on medication issues promptly(778 patients)
- 98.71%
- Patients with a fall causing major injuryLower is better.(777 patients)
- 1.16%
- New or worsened pressure soresLower is better.(471 patients)
- 0.23%
- Checked whether patients received a flu shot(495 patients)
- 79.19%
Hospital use and care transitions
What happened after home health care began
- Returned to the community after care(110 patients)
- 82.21%
- Readmitted to a hospital when it may have been preventableLower is better.(64 patients)
- 4.44%
- Hospitalized when it may have been preventableLower is better.(50 patients)
- 9.94%
- Sent health information to the next provider(322 patients)
- 44.41%
- Gave health information to the patient(445 patients)
- 63.6%
Get free help arranging home health care
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Prefer to talk? Call (602) 688-2064
What to look for
Which numbers matter most when choosing — in plain language
- The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
- Patient-survey ratings reflect real experiences with communication and reliability.
- Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.
Questions to ask
Bring these to a tour, call, or appointment
Questions to ask — WHERE THE HEART IS INC
Home health agency · checklist from CareLens (CMS Care Compare data)
- Which exact services will you provide, and how often will someone visit?
- Who is my main point of contact, and how do I reach someone after hours?
- How do you coordinate with my doctor and report changes in my condition?
- What is your experience with my specific condition or recovery needs?
- Are your visits covered by my insurance, and what would I pay out of pocket?
Related data
Explore this facility across other Healthparse brands
Source: CMS Care Compare · data current as of June 2025.