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Home health agency · CMS Certification 447230

UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES

900 E HILL AVE, SUITE 310, KNOXVILLE, TN 37915

(865) 544-6200

Value56/ 100

3★ care at average cost — fair value

Score = 60% quality + 40% relative cost within category

CMS Quality of Patient Care Rating
3of 5 stars

Quality & Operations

CMS-reported ratings and certification data

Quality of patient care rating
3 of 5 stars
Patient survey rating
5 of 5 stars
Date certified
1983-08-10

Services offered

NursingPhysical therapyOccupational therapySpeech pathologyMedical socialHome health aide

Agency details

Ownership
PROPRIETARY

What CMS measures show

Reported by CMS for this provider — compare against others nearby before deciding

How patients improved

Share of patients who got better at everyday activities during their care

Got better at walking or moving around(2,452 patients)
87.31%
Got better at getting in and out of bed(2,449 patients)
90%
Got better at bathing(2,453 patients)
90.95%
Breathing improved(2,465 patients)
90.54%
Got better at taking medications correctly(2,435 patients)
90.7%
Discharge function score(2,454 patients)
70.99%

Timeliness and safety

Began care in a timely manner(3,646 patients)
80.91%
Acted on medication issues promptly(3,660 patients)
89.04%
Patients with a fall causing major injuryLower is better.(3,638 patients)
1.76%
New or worsened pressure soresLower is better.(2,711 patients)
0.33%
Checked whether patients received a flu shot(2,501 patients)
59.54%

Hospital use and care transitions

What happened after home health care began

Returned to the community after care(2,474 patients)
87.14%
Readmitted to a hospital when it may have been preventableLower is better.(1,479 patients)
4.42%
Hospitalized when it may have been preventableLower is better.(1,275 patients)
11.51%
Sent health information to the next provider(1,118 patients)
84.35%
Gave health information to the patient(2,520 patients)
96.11%

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What to look for

Which numbers matter most when choosing — in plain language

  • The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
  • Patient-survey ratings reflect real experiences with communication and reliability.
  • Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.

Questions to ask

Bring these to a tour, call, or appointment

Questions to ask — UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES

Home health agency · checklist from CareLens (CMS Care Compare data)

  • Which exact services will you provide, and how often will someone visit?
  • Who is my main point of contact, and how do I reach someone after hours?
  • How do you coordinate with my doctor and report changes in my condition?
  • What is your experience with my specific condition or recovery needs?
  • Are your visits covered by my insurance, and what would I pay out of pocket?

Source: CMS Care Compare · data current as of June 2025.