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Home health agency · CMS Certification 387026

ST. CHARLES HOME HEALTH SERVICES

2275 NE DOCTORS DRIVE, SUITE 4, BEND, OR 97701

(541) 706-4823

CMS Quality of Patient Care Rating
3of 5 stars

Quality & Operations

CMS-reported ratings and certification data

Quality of patient care rating
3 of 5 stars
Patient survey rating
4 of 5 stars
Date certified
1966-08-05

Services offered

NursingPhysical therapyOccupational therapySpeech pathologyMedical socialHome health aide

Agency details

Ownership
NON-PROFIT

What CMS measures show

Reported by CMS for this provider — compare against others nearby before deciding

How patients improved

Share of patients who got better at everyday activities during their care

Got better at walking or moving around(1,385 patients)
82.12%
Got better at getting in and out of bed(1,369 patients)
86.48%
Got better at bathing(1,386 patients)
86.78%
Breathing improved(744 patients)
88.88%
Got better at taking medications correctly(1,348 patients)
76.8%
Discharge function score(1,391 patients)
72.75%

Timeliness and safety

Began care in a timely manner(1,823 patients)
96.38%
Acted on medication issues promptly(1,823 patients)
94.68%
Patients with a fall causing major injuryLower is better.(1,799 patients)
1.28%
New or worsened pressure soresLower is better.(1,442 patients)
0.46%
Checked whether patients received a flu shot(1,113 patients)
60.02%

Hospital use and care transitions

What happened after home health care began

Returned to the community after care(1,108 patients)
92.26%
Readmitted to a hospital when it may have been preventableLower is better.(880 patients)
3.6%
Hospitalized when it may have been preventableLower is better.(604 patients)
7.5%
Sent health information to the next provider(500 patients)
94%
Gave health information to the patient(1,315 patients)
97.34%

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What to look for

Which numbers matter most when choosing — in plain language

  • The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
  • Patient-survey ratings reflect real experiences with communication and reliability.
  • Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.

Questions to ask

Bring these to a tour, call, or appointment

Questions to ask — ST. CHARLES HOME HEALTH SERVICES

Home health agency · checklist from CareLens (CMS Care Compare data)

  • Which exact services will you provide, and how often will someone visit?
  • Who is my main point of contact, and how do I reach someone after hours?
  • How do you coordinate with my doctor and report changes in my condition?
  • What is your experience with my specific condition or recovery needs?
  • Are your visits covered by my insurance, and what would I pay out of pocket?

Source: CMS Care Compare · data current as of June 2025.