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Home health agency · CMS Certification 368383

COMPLETE HEALTHCARE SERVICES, INC

2815 AARONWOOD AVENUE NE, MASSILLON, OH 44646

(330) 833-7286

Worth a closer look before you decide

These figures come straight from CMS. They are flags to ask about, not a verdict — read the full detail below.

Value54/ 100

2★ care at below-average cost — needs review

Score = 60% quality + 40% relative cost within category

CMS Quality of Patient Care Rating
2of 5 stars

Quality & Operations

CMS-reported ratings and certification data

Quality of patient care rating
2 of 5 stars
Patient survey rating
3 of 5 stars
Date certified
2011-11-08

Services offered

NursingPhysical therapyOccupational therapySpeech pathologyHome health aide

Agency details

Ownership
PROPRIETARY

What CMS measures show

Reported by CMS for this provider — compare against others nearby before deciding

How patients improved

Share of patients who got better at everyday activities during their care

Got better at walking or moving around(38 patients)
75.73%
Got better at getting in and out of bed(34 patients)
83.5%
Got better at bathing(40 patients)
80.45%
Breathing improved(36 patients)
84.34%
Got better at taking medications correctly(44 patients)
65.73%
Discharge function score(47 patients)
65.96%

Timeliness and safety

Began care in a timely manner(148 patients)
85.14%
Acted on medication issues promptly(148 patients)
95.95%
Patients with a fall causing major injuryLower is better.(148 patients)
2.7%
New or worsened pressure soresLower is better.(50 patients)
0%
Checked whether patients received a flu shot(111 patients)
43.24%

Hospital use and care transitions

What happened after home health care began

Returned to the community after care
-

This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Readmitted to a hospital when it may have been preventableLower is better.
-

This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Hospitalized when it may have been preventableLower is better.
-

This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Sent health information to the next provider(121 patients)
86.78%
Gave health information to the patient(26 patients)
69.23%

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What to look for

Which numbers matter most when choosing — in plain language

  • The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
  • Patient-survey ratings reflect real experiences with communication and reliability.
  • Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.

Questions to ask

Bring these to a tour, call, or appointment

Questions to ask — COMPLETE HEALTHCARE SERVICES, INC

Home health agency · checklist from CareLens (CMS Care Compare data)

  • Which exact services will you provide, and how often will someone visit?
  • Who is my main point of contact, and how do I reach someone after hours?
  • How do you coordinate with my doctor and report changes in my condition?
  • What is your experience with my specific condition or recovery needs?
  • Are your visits covered by my insurance, and what would I pay out of pocket?

Related data

Explore this facility across other Healthparse brands

Source: CMS Care Compare · data current as of June 2025.