CENTERWELL HOME HEALTH
1405 N LAFAYETTE STREET, SHELBY, NC 28150
4★ care at below-average cost — strong value
Score = 60% quality + 40% relative cost within category
Quality & Operations
CMS-reported ratings and certification data
- Quality of patient care rating
- 4 of 5 stars
- Patient survey rating
- 4 of 5 stars
- Date certified
- 1998-09-01
Services offered
Agency details
- Ownership
- PROPRIETARY
What CMS measures show
Reported by CMS for this provider — compare against others nearby before deciding
How patients improved
Share of patients who got better at everyday activities during their care
- Got better at walking or moving around(4,544 patients)
- 92.57%
- Got better at getting in and out of bed(4,552 patients)
- 93.63%
- Got better at bathing(4,554 patients)
- 93.13%
- Breathing improved(4,554 patients)
- 91.48%
- Got better at taking medications correctly(4,553 patients)
- 93.13%
- Discharge function score(4,551 patients)
- 78.64%
Timeliness and safety
- Began care in a timely manner(7,166 patients)
- 99.96%
- Acted on medication issues promptly(7,166 patients)
- 86.41%
- Patients with a fall causing major injuryLower is better.(6,824 patients)
- 1.44%
- New or worsened pressure soresLower is better.(4,790 patients)
- 0.13%
- Checked whether patients received a flu shot(4,908 patients)
- 58.78%
Hospital use and care transitions
What happened after home health care began
- Returned to the community after care(2,657 patients)
- 82.93%
- Readmitted to a hospital when it may have been preventableLower is better.(1,186 patients)
- 3.59%
- Hospitalized when it may have been preventableLower is better.(1,372 patients)
- 11.88%
- Sent health information to the next provider(2,937 patients)
- 90.26%
- Gave health information to the patient(4,179 patients)
- 97.39%
Get free help arranging home health care
Tell us what you need and a home health provider can call you to walk through what's available in your area. There's no cost and no obligation.
Prefer to talk? Call (602) 688-2064
What to look for
Which numbers matter most when choosing — in plain language
- The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
- Patient-survey ratings reflect real experiences with communication and reliability.
- Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.
Questions to ask
Bring these to a tour, call, or appointment
Questions to ask — CENTERWELL HOME HEALTH
Home health agency · checklist from CareLens (CMS Care Compare data)
- Which exact services will you provide, and how often will someone visit?
- Who is my main point of contact, and how do I reach someone after hours?
- How do you coordinate with my doctor and report changes in my condition?
- What is your experience with my specific condition or recovery needs?
- Are your visits covered by my insurance, and what would I pay out of pocket?
Related data
Explore this facility across other Healthparse brands
Source: CMS Care Compare · data current as of June 2025.