FIRSTHEALTH HOME CARE
251 CAMPGROUND ROAD, SUITE 100, WEST END, NC 27376
3★ care at average cost — fair value
Score = 60% quality + 40% relative cost within category
Quality & Operations
CMS-reported ratings and certification data
- Quality of patient care rating
- 3 of 5 stars
- Patient survey rating
- 5 of 5 stars
- Date certified
- 1998-10-03
Services offered
Agency details
- Ownership
- NON-PROFIT
What CMS measures show
Reported by CMS for this provider — compare against others nearby before deciding
How patients improved
Share of patients who got better at everyday activities during their care
- Got better at walking or moving around(1,534 patients)
- 85.82%
- Got better at getting in and out of bed(1,532 patients)
- 87.13%
- Got better at bathing(1,539 patients)
- 87.21%
- Breathing improved(1,292 patients)
- 90.67%
- Got better at taking medications correctly(1,533 patients)
- 81.22%
- Discharge function score(1,539 patients)
- 82.39%
Timeliness and safety
- Began care in a timely manner(1,905 patients)
- 99.63%
- Acted on medication issues promptly(1,905 patients)
- 98.85%
- Patients with a fall causing major injuryLower is better.(1,905 patients)
- 0.63%
- New or worsened pressure soresLower is better.(1,548 patients)
- 0.34%
- Checked whether patients received a flu shot(1,157 patients)
- 73.47%
Hospital use and care transitions
What happened after home health care began
- Returned to the community after care(1,040 patients)
- 94.35%
- Readmitted to a hospital when it may have been preventableLower is better.(1,061 patients)
- 4.67%
- Hospitalized when it may have been preventableLower is better.(497 patients)
- 5.93%
- Sent health information to the next provider(424 patients)
- 100%
- Gave health information to the patient(1,469 patients)
- 99.66%
Get free help arranging home health care
Tell us what you need and a home health provider can call you to walk through what's available in your area. There's no cost and no obligation.
Prefer to talk? Call (602) 688-2064
What to look for
Which numbers matter most when choosing — in plain language
- The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
- Patient-survey ratings reflect real experiences with communication and reliability.
- Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.
Questions to ask
Bring these to a tour, call, or appointment
Questions to ask — FIRSTHEALTH HOME CARE
Home health agency · checklist from CareLens (CMS Care Compare data)
- Which exact services will you provide, and how often will someone visit?
- Who is my main point of contact, and how do I reach someone after hours?
- How do you coordinate with my doctor and report changes in my condition?
- What is your experience with my specific condition or recovery needs?
- Are your visits covered by my insurance, and what would I pay out of pocket?
Related data
Explore this facility across other Healthparse brands
Source: CMS Care Compare · data current as of June 2025.