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Home health agency · CMS Certification 327209

TLC HOME HEALTH CARE, LLC

R 401 N HAPPY VALLEY RD., CARLSBAD, NM 88220

(575) 885-9199

Worth a closer look before you decide

These figures come straight from CMS. They are flags to ask about, not a verdict — read the full detail below.

Value50/ 100

2★ care at below-average cost — needs review

Score = 60% quality + 40% relative cost within category

CMS Quality of Patient Care Rating
2of 5 stars

Quality & Operations

CMS-reported ratings and certification data

Quality of patient care rating
2 of 5 stars
Patient survey rating
5 of 5 stars
Date certified
2010-04-21

Services offered

NursingPhysical therapyOccupational therapyHome health aide

Agency details

Ownership
PROPRIETARY

What CMS measures show

Reported by CMS for this provider — compare against others nearby before deciding

How patients improved

Share of patients who got better at everyday activities during their care

Got better at walking or moving around(112 patients)
91.4%
Got better at getting in and out of bed(113 patients)
82.74%
Got better at bathing(113 patients)
89.55%
Breathing improved(93 patients)
82.74%
Got better at taking medications correctly(88 patients)
92.13%
Discharge function score(113 patients)
61.95%

Timeliness and safety

Began care in a timely manner(202 patients)
93.56%
Acted on medication issues promptly(203 patients)
95.57%
Patients with a fall causing major injuryLower is better.(202 patients)
2.48%
New or worsened pressure soresLower is better.(119 patients)
2.52%
Checked whether patients received a flu shot(129 patients)
81.4%

Hospital use and care transitions

What happened after home health care began

Returned to the community after care(134 patients)
70.07%
Readmitted to a hospital when it may have been preventableLower is better.(46 patients)
4.3%
Hospitalized when it may have been preventableLower is better.(50 patients)
17.69%
Sent health information to the next provider(94 patients)
91.49%
Gave health information to the patient(107 patients)
98.13%

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What to look for

Which numbers matter most when choosing — in plain language

  • The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
  • Patient-survey ratings reflect real experiences with communication and reliability.
  • Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.

Questions to ask

Bring these to a tour, call, or appointment

Questions to ask — TLC HOME HEALTH CARE, LLC

Home health agency · checklist from CareLens (CMS Care Compare data)

  • Which exact services will you provide, and how often will someone visit?
  • Who is my main point of contact, and how do I reach someone after hours?
  • How do you coordinate with my doctor and report changes in my condition?
  • What is your experience with my specific condition or recovery needs?
  • Are your visits covered by my insurance, and what would I pay out of pocket?

Source: CMS Care Compare · data current as of June 2025.