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Home health agency · CMS Certification 307003

VNA HOME HEALTH AND HOSPICE SERVICES, INC

1070 HOLT AVE STE 1400, MANCHESTER, NH 03109

(603) 622-3781

Value38/ 100

3★ care at above-average cost — fair value

Score = 60% quality + 40% relative cost within category

CMS Quality of Patient Care Rating
3of 5 stars

Quality & Operations

CMS-reported ratings and certification data

Quality of patient care rating
3 of 5 stars
Patient survey rating
4 of 5 stars
Date certified
1966-07-01

Services offered

NursingPhysical therapyOccupational therapySpeech pathologyMedical socialHome health aide

Agency details

Ownership
PROPRIETARY

What CMS measures show

Reported by CMS for this provider — compare against others nearby before deciding

How patients improved

Share of patients who got better at everyday activities during their care

Got better at walking or moving around(2,361 patients)
86.08%
Got better at getting in and out of bed(2,360 patients)
89.4%
Got better at bathing(2,364 patients)
89.16%
Breathing improved(2,254 patients)
89.01%
Got better at taking medications correctly(2,348 patients)
84.47%
Discharge function score(2,367 patients)
82.89%

Timeliness and safety

Began care in a timely manner(3,002 patients)
98.63%
Acted on medication issues promptly(3,002 patients)
95.3%
Patients with a fall causing major injuryLower is better.(2,985 patients)
1.07%
New or worsened pressure soresLower is better.(2,445 patients)
0.21%
Checked whether patients received a flu shot(1,716 patients)
67.6%

Hospital use and care transitions

What happened after home health care began

Returned to the community after care(2,429 patients)
89.69%
Readmitted to a hospital when it may have been preventableLower is better.(1,447 patients)
4.82%
Hospitalized when it may have been preventableLower is better.(1,168 patients)
5.86%
Sent health information to the next provider(679 patients)
92.34%
Gave health information to the patient(2,311 patients)
95.54%

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What to look for

Which numbers matter most when choosing — in plain language

  • The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
  • Patient-survey ratings reflect real experiences with communication and reliability.
  • Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.

Questions to ask

Bring these to a tour, call, or appointment

Questions to ask — VNA HOME HEALTH AND HOSPICE SERVICES, INC

Home health agency · checklist from CareLens (CMS Care Compare data)

  • Which exact services will you provide, and how often will someone visit?
  • Who is my main point of contact, and how do I reach someone after hours?
  • How do you coordinate with my doctor and report changes in my condition?
  • What is your experience with my specific condition or recovery needs?
  • Are your visits covered by my insurance, and what would I pay out of pocket?

Source: CMS Care Compare · data current as of June 2025.