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Home health agency · CMS Certification 227588

PIVOT POINT HOMECARE SERVICES LLC

112 TURNPIKE ROAD, STE 303, WESTBOROUGH, MA 01581

(508) 873-1358

CMS Quality of Patient Care Rating
4of 5 stars

Quality & Operations

CMS-reported ratings and certification data

Quality of patient care rating
4 of 5 stars
Patient survey rating
2 of 5 stars
Date certified
2014-05-13

Services offered

NursingPhysical therapyOccupational therapySpeech pathologyMedical socialHome health aide

Agency details

Ownership
PROPRIETARY

What CMS measures show

Reported by CMS for this provider — compare against others nearby before deciding

How patients improved

Share of patients who got better at everyday activities during their care

Got better at walking or moving around(122 patients)
100%
Got better at getting in and out of bed(122 patients)
96.38%
Got better at bathing(126 patients)
97.24%
Breathing improved(115 patients)
96.58%
Got better at taking medications correctly(113 patients)
91.96%
Discharge function score(136 patients)
50%

Timeliness and safety

Began care in a timely manner(269 patients)
94.42%
Acted on medication issues promptly(271 patients)
88.56%
Patients with a fall causing major injuryLower is better.(255 patients)
0.78%
New or worsened pressure soresLower is better.(137 patients)
0%
Checked whether patients received a flu shot(151 patients)
69.54%

Hospital use and care transitions

What happened after home health care began

Returned to the community after care(1 patients)
-

The number of patient episodes for this measure is too small to report.

Readmitted to a hospital when it may have been preventableLower is better.
-

This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Hospitalized when it may have been preventableLower is better.(1 patients)
-

The number of patient episodes for this measure is too small to report.

Sent health information to the next provider(149 patients)
69.13%
Gave health information to the patient(120 patients)
90.83%

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What to look for

Which numbers matter most when choosing — in plain language

  • The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
  • Patient-survey ratings reflect real experiences with communication and reliability.
  • Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.

Questions to ask

Bring these to a tour, call, or appointment

Questions to ask — PIVOT POINT HOMECARE SERVICES LLC

Home health agency · checklist from CareLens (CMS Care Compare data)

  • Which exact services will you provide, and how often will someone visit?
  • Who is my main point of contact, and how do I reach someone after hours?
  • How do you coordinate with my doctor and report changes in my condition?
  • What is your experience with my specific condition or recovery needs?
  • Are your visits covered by my insurance, and what would I pay out of pocket?

Source: CMS Care Compare · data current as of June 2025.