CARETENDERS
330 WHITNEY AVE, SUITE 720, HOLYOKE, MA 01040
4★ care at average cost — good value
Score = 60% quality + 40% relative cost within category
Quality & Operations
CMS-reported ratings and certification data
- Quality of patient care rating
- 4 of 5 stars
- Patient survey rating
- 4 of 5 stars
- Date certified
- 2014-02-10
Services offered
Agency details
- Ownership
- PROPRIETARY
What CMS measures show
Reported by CMS for this provider — compare against others nearby before deciding
How patients improved
Share of patients who got better at everyday activities during their care
- Got better at walking or moving around(1,620 patients)
- 92.8%
- Got better at getting in and out of bed(1,621 patients)
- 90.05%
- Got better at bathing(1,622 patients)
- 92.35%
- Breathing improved(1,757 patients)
- 92.76%
- Got better at taking medications correctly(1,606 patients)
- 95.5%
- Discharge function score(1,624 patients)
- 73.52%
Timeliness and safety
- Began care in a timely manner(2,497 patients)
- 91.35%
- Acted on medication issues promptly(2,505 patients)
- 92.06%
- Patients with a fall causing major injuryLower is better.(2,485 patients)
- 1.09%
- New or worsened pressure soresLower is better.(1,890 patients)
- 0%
- Checked whether patients received a flu shot(1,617 patients)
- 56.28%
Hospital use and care transitions
What happened after home health care began
- Returned to the community after care(2,713 patients)
- 91.6%
- Readmitted to a hospital when it may have been preventableLower is better.(1,151 patients)
- 4.93%
- Hospitalized when it may have been preventableLower is better.(1,350 patients)
- 10.34%
- Sent health information to the next provider(756 patients)
- 59.39%
- Gave health information to the patient(1,735 patients)
- 87.61%
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What to look for
Which numbers matter most when choosing — in plain language
- The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
- Patient-survey ratings reflect real experiences with communication and reliability.
- Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.
Questions to ask
Bring these to a tour, call, or appointment
Questions to ask — CARETENDERS
Home health agency · checklist from CareLens (CMS Care Compare data)
- Which exact services will you provide, and how often will someone visit?
- Who is my main point of contact, and how do I reach someone after hours?
- How do you coordinate with my doctor and report changes in my condition?
- What is your experience with my specific condition or recovery needs?
- Are your visits covered by my insurance, and what would I pay out of pocket?
Related data
Explore this facility across other Healthparse brands
Source: CMS Care Compare · data current as of June 2025.