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Home health agency · CMS Certification 197056

HME HLTH DEPT WILLIS KNIGHTON

3300 ALBERT BICKNELL DR, SHREVEPORT, LA 71103

(318) 212-4180

Worth a closer look before you decide

These figures come straight from CMS. They are flags to ask about, not a verdict — read the full detail below.

CMS Quality of Patient Care Rating
2of 5 stars

Quality & Operations

CMS-reported ratings and certification data

Quality of patient care rating
2 of 5 stars
Patient survey rating
4 of 5 stars
Date certified
1979-06-15

Services offered

NursingPhysical therapyOccupational therapySpeech pathologyMedical socialHome health aide

Agency details

Ownership
PROPRIETARY

What CMS measures show

Reported by CMS for this provider — compare against others nearby before deciding

How patients improved

Share of patients who got better at everyday activities during their care

Got better at walking or moving around(1,140 patients)
78.54%
Got better at getting in and out of bed(1,089 patients)
82.06%
Got better at bathing(1,131 patients)
83.79%
Breathing improved(732 patients)
89.39%
Got better at taking medications correctly(1,019 patients)
83.28%
Discharge function score(1,177 patients)
69.16%

Timeliness and safety

Began care in a timely manner(1,697 patients)
82.91%
Acted on medication issues promptly(1,699 patients)
92.76%
Patients with a fall causing major injuryLower is better.(1,615 patients)
0.93%
New or worsened pressure soresLower is better.(1,201 patients)
0.89%
Checked whether patients received a flu shot(1,161 patients)
48.66%

Hospital use and care transitions

What happened after home health care began

Returned to the community after care(404 patients)
70.22%
Readmitted to a hospital when it may have been preventableLower is better.(186 patients)
3.85%
Hospitalized when it may have been preventableLower is better.(199 patients)
11.91%
Sent health information to the next provider(515 patients)
98.45%
Gave health information to the patient(1,176 patients)
91.58%

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What to look for

Which numbers matter most when choosing — in plain language

  • The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
  • Patient-survey ratings reflect real experiences with communication and reliability.
  • Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.

Questions to ask

Bring these to a tour, call, or appointment

Questions to ask — HME HLTH DEPT WILLIS KNIGHTON

Home health agency · checklist from CareLens (CMS Care Compare data)

  • Which exact services will you provide, and how often will someone visit?
  • Who is my main point of contact, and how do I reach someone after hours?
  • How do you coordinate with my doctor and report changes in my condition?
  • What is your experience with my specific condition or recovery needs?
  • Are your visits covered by my insurance, and what would I pay out of pocket?

Source: CMS Care Compare · data current as of June 2025.