CARETENDERS
1724 STATE STREET, NEW ALBANY, IN 47150
3★ care at below-average cost — fair value
Score = 60% quality + 40% relative cost within category
Quality & Operations
CMS-reported ratings and certification data
- Quality of patient care rating
- 3 of 5 stars
- Patient survey rating
- 4 of 5 stars
- Date certified
- 2006-01-13
Services offered
Agency details
- Ownership
- PROPRIETARY
What CMS measures show
Reported by CMS for this provider — compare against others nearby before deciding
How patients improved
Share of patients who got better at everyday activities during their care
- Got better at walking or moving around(706 patients)
- 86.09%
- Got better at getting in and out of bed(705 patients)
- 88.94%
- Got better at bathing(707 patients)
- 89.2%
- Breathing improved(666 patients)
- 92.12%
- Got better at taking medications correctly(690 patients)
- 82.64%
- Discharge function score(708 patients)
- 72.32%
Timeliness and safety
- Began care in a timely manner(1,018 patients)
- 87.33%
- Acted on medication issues promptly(1,020 patients)
- 95.39%
- Patients with a fall causing major injuryLower is better.(1,019 patients)
- 1.28%
- New or worsened pressure soresLower is better.(735 patients)
- 0.22%
- Checked whether patients received a flu shot(741 patients)
- 34.95%
Hospital use and care transitions
What happened after home health care began
- Returned to the community after care(1,402 patients)
- 86.95%
- Readmitted to a hospital when it may have been preventableLower is better.(767 patients)
- 3.51%
- Hospitalized when it may have been preventableLower is better.(546 patients)
- 10.78%
- Sent health information to the next provider(314 patients)
- 72.93%
- Gave health information to the patient(699 patients)
- 96.28%
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What to look for
Which numbers matter most when choosing — in plain language
- The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
- Patient-survey ratings reflect real experiences with communication and reliability.
- Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.
Questions to ask
Bring these to a tour, call, or appointment
Questions to ask — CARETENDERS
Home health agency · checklist from CareLens (CMS Care Compare data)
- Which exact services will you provide, and how often will someone visit?
- Who is my main point of contact, and how do I reach someone after hours?
- How do you coordinate with my doctor and report changes in my condition?
- What is your experience with my specific condition or recovery needs?
- Are your visits covered by my insurance, and what would I pay out of pocket?
Related data
Explore this facility across other Healthparse brands
Source: CMS Care Compare · data current as of June 2025.