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Home health agency · CMS Certification 147991

RELIANCE HOME HEALTH CARE, INC

3701 ALGONQUIN RD SUITE 315, ROLLING MDWS, IL 60008

(847) 330-1406

Value62/ 100

4★ care at average cost — good value

Score = 60% quality + 40% relative cost within category

CMS Quality of Patient Care Rating
4of 5 stars

Quality & Operations

CMS-reported ratings and certification data

Quality of patient care rating
4 of 5 stars
Patient survey rating
Not yet reported by CMS
Date certified
2008-06-16

Services offered

NursingPhysical therapyOccupational therapySpeech pathologyMedical socialHome health aide

Agency details

Ownership
PROPRIETARY

What CMS measures show

Reported by CMS for this provider — compare against others nearby before deciding

How patients improved

Share of patients who got better at everyday activities during their care

Got better at walking or moving around(173 patients)
100%
Got better at getting in and out of bed(173 patients)
100%
Got better at bathing(173 patients)
100%
Breathing improved(173 patients)
87.12%
Got better at taking medications correctly(172 patients)
92.11%
Discharge function score(173 patients)
69.36%

Timeliness and safety

Began care in a timely manner(244 patients)
98.77%
Acted on medication issues promptly(244 patients)
91.8%
Patients with a fall causing major injuryLower is better.(241 patients)
2.49%
New or worsened pressure soresLower is better.(177 patients)
0%
Checked whether patients received a flu shot(173 patients)
87.86%

Hospital use and care transitions

What happened after home health care began

Returned to the community after care(265 patients)
82.89%
Readmitted to a hospital when it may have been preventableLower is better.(61 patients)
4.05%
Hospitalized when it may have been preventableLower is better.(145 patients)
12.41%
Sent health information to the next provider(71 patients)
97.18%
Gave health information to the patient(169 patients)
94.08%

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What to look for

Which numbers matter most when choosing — in plain language

  • The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
  • Patient-survey ratings reflect real experiences with communication and reliability.
  • Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.

Questions to ask

Bring these to a tour, call, or appointment

Questions to ask — RELIANCE HOME HEALTH CARE, INC

Home health agency · checklist from CareLens (CMS Care Compare data)

  • Which exact services will you provide, and how often will someone visit?
  • Who is my main point of contact, and how do I reach someone after hours?
  • How do you coordinate with my doctor and report changes in my condition?
  • What is your experience with my specific condition or recovery needs?
  • Are your visits covered by my insurance, and what would I pay out of pocket?

Source: CMS Care Compare · data current as of June 2025.