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Home health agency · CMS Certification 147267

FRANCISCAN HOME CARE

20000 GOVERNORS DR. SUITE 104, OLYMPIA FIELDS, IL 60461

(708) 898-3500

CMS Quality of Patient Care Rating
4of 5 stars

Quality & Operations

CMS-reported ratings and certification data

Quality of patient care rating
4 of 5 stars
Patient survey rating
4 of 5 stars
Date certified
1984-05-24

Services offered

NursingPhysical therapyOccupational therapySpeech pathologyMedical socialHome health aide

Agency details

Ownership
NON-PROFIT

What CMS measures show

Reported by CMS for this provider — compare against others nearby before deciding

How patients improved

Share of patients who got better at everyday activities during their care

Got better at walking or moving around(1,109 patients)
89.14%
Got better at getting in and out of bed(1,108 patients)
92.83%
Got better at bathing(1,111 patients)
91.87%
Breathing improved(1,097 patients)
94.92%
Got better at taking medications correctly(1,102 patients)
89.79%
Discharge function score(1,112 patients)
88.31%

Timeliness and safety

Began care in a timely manner(1,617 patients)
100%
Acted on medication issues promptly(1,617 patients)
80.58%
Patients with a fall causing major injuryLower is better.(1,611 patients)
1.12%
New or worsened pressure soresLower is better.(1,143 patients)
0.07%
Checked whether patients received a flu shot(974 patients)
58.62%

Hospital use and care transitions

What happened after home health care began

Returned to the community after care(984 patients)
92.99%
Readmitted to a hospital when it may have been preventableLower is better.(754 patients)
4.4%
Hospitalized when it may have been preventableLower is better.(481 patients)
9.44%
Sent health information to the next provider(591 patients)
69.37%
Gave health information to the patient(1,016 patients)
98.23%

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What to look for

Which numbers matter most when choosing — in plain language

  • The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
  • Patient-survey ratings reflect real experiences with communication and reliability.
  • Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.

Questions to ask

Bring these to a tour, call, or appointment

Questions to ask — FRANCISCAN HOME CARE

Home health agency · checklist from CareLens (CMS Care Compare data)

  • Which exact services will you provide, and how often will someone visit?
  • Who is my main point of contact, and how do I reach someone after hours?
  • How do you coordinate with my doctor and report changes in my condition?
  • What is your experience with my specific condition or recovery needs?
  • Are your visits covered by my insurance, and what would I pay out of pocket?

Source: CMS Care Compare · data current as of June 2025.