CONCIERGE HOME CARE
4655 SALISBURY RD STE 110, JACKSONVILLE, FL 32256
4★ care at average cost — good value
Score = 60% quality + 40% relative cost within category
Quality & Operations
CMS-reported ratings and certification data
- Quality of patient care rating
- 4 of 5 stars
- Patient survey rating
- 3 of 5 stars
- Date certified
- 2011-09-14
Services offered
Agency details
- Ownership
- PROPRIETARY
What CMS measures show
Reported by CMS for this provider — compare against others nearby before deciding
How patients improved
Share of patients who got better at everyday activities during their care
- Got better at walking or moving around(1,544 patients)
- 94.17%
- Got better at getting in and out of bed(1,543 patients)
- 97.16%
- Got better at bathing(1,543 patients)
- 95.15%
- Breathing improved(1,540 patients)
- 92.5%
- Got better at taking medications correctly(1,538 patients)
- 92.33%
- Discharge function score(1,544 patients)
- 63.8%
Timeliness and safety
- Began care in a timely manner(2,498 patients)
- 99.96%
- Acted on medication issues promptly(2,499 patients)
- 99.6%
- Patients with a fall causing major injuryLower is better.(2,498 patients)
- 2.36%
- New or worsened pressure soresLower is better.(1,622 patients)
- 0%
- Checked whether patients received a flu shot(1,772 patients)
- 82.67%
Hospital use and care transitions
What happened after home health care began
- Returned to the community after care(2,173 patients)
- 86.13%
- Readmitted to a hospital when it may have been preventableLower is better.(1,066 patients)
- 4.62%
- Hospitalized when it may have been preventableLower is better.(1,130 patients)
- 13.87%
- Sent health information to the next provider(932 patients)
- 91.52%
- Gave health information to the patient(1,551 patients)
- 99.87%
Get free help arranging home health care
Tell us what you need and a home health provider can call you to walk through what's available in your area. There's no cost and no obligation.
Prefer to talk? Call (602) 688-2064
What to look for
Which numbers matter most when choosing — in plain language
- The quality-of-patient-care star rating summarizes how well patients recover and stay out of the hospital.
- Patient-survey ratings reflect real experiences with communication and reliability.
- Confirm the agency offers the specific services you need (nursing, physical therapy, etc.) — they vary by agency.
Questions to ask
Bring these to a tour, call, or appointment
Questions to ask — CONCIERGE HOME CARE
Home health agency · checklist from CareLens (CMS Care Compare data)
- Which exact services will you provide, and how often will someone visit?
- Who is my main point of contact, and how do I reach someone after hours?
- How do you coordinate with my doctor and report changes in my condition?
- What is your experience with my specific condition or recovery needs?
- Are your visits covered by my insurance, and what would I pay out of pocket?
Related data
Explore this facility across other Healthparse brands
Source: CMS Care Compare · data current as of June 2025.